The NCI Standards Framework

Why Standards?

The NCI Standards Framework represents the Professional and Practice Guidelines used by successful Practitioners who are working with clients. They convey a level of best practice to aspire to. These standards are woven into the accreditation process; they represent the Institute’s ethos, as Practitioners facilitate the process of change through the Method. Partnering with clients in this way will help Practitioners to influence real, meaningful and lasting change.

The Framework

The Standards Framework is organized into three areas: Mastering the Method, Demonstrating Integrity and Partnering with Clients. These are all important; each standard is considered core to how Practitioners work. During the accreditation process, we focus upon Mastering the Method, however the other two standards are interconnected and underpin this in critical ways.

The Detail

Mastering the Method

Facilitates insight, learning and change through using the Method

Uses the Neuro Change theory to great effect; it is well-integrated, natural and convincing.
Presents the Neuro Change content in a way that is engaging, clear and logical.
Demonstrates agility and acts flexibly in applying the Method to a variety of real-world situations.
Selects and introduces the most appropriate activity and content for the purpose so the client gains maximum learning and insight.
Understands how their curated content and activities fit into the structure of the Neuro Change Method.
Facilitates reflection and discussion to broaden the client’s perceptions and stimulate new thinking.
Encourages deliberate practice to facilitate improvement aligned with purpose.
Promotes accountability and autonomy so that learning and insight transforms into action.

Demonstrating Integrity

Builds trust through ethical behavior and alignment with professional guidelines and standards

Values and integrates diverse perspectives, treating others equally and fairly.
Makes responsible decisions through considering different points of view.
Applies high standards of coaching and facilitation, actively reflecting upon own practice and outcomes.
Promotes the work of Neuro Change Practitioners positively and respectfully.
Demonstrates an awareness of boundaries and refers client to other professionals as appropriate.
Respects the confidentiality of clients.
Visibly and consistently role-models professionalism and personal integrity.
Builds and maintains an environment that embraces psychological safety, honesty and openness.

Partnering with Clients

Establishes a clear agreement with the client around process, plans and goals

Promotes and models a growth mindset, rewarding productive effort and facilitating learning from failure.
Helps the client establish their goals and desired outcomes from the training or coaching.
Agrees roles and responsibilities, confidentiality boundaries, purpose, and measures of success.
Creates rapport and cultivates a learning environment through reflection and practice.
Listens actively to what is said and what is left unsaid.
Asks questions and challenges assumptions to create new insights and enhance self-awareness.
Stays present and engaged, adapting communication style and approach as needed.
Provides tools, feedback, support and potential strategies to promote learning opportunities.

Our Standards